Tagged: cx

January 4, 2022 @ 8:43 am By Omar Faridi  |  

Fintech Modulr, which supports a new digital payment account for businesses and is specifically building services for companies needing a faster, easier and more reliable way to move money, notes that when they analyzed the results from their Digital Now survey (looking at consumer “attitudes… Read More

December 29, 2021 @ 6:02 am By Omar Faridi  |  

The team at Fintech Blend notes that as humans, we can’t help but to “celebrate and feel positive in the moments when we finish a task productively.” And yet, for many consumers (and lenders), the completion of the mortgage journey “can still feel somewhat underwhelming,”… Read More

December 26, 2021 @ 10:17 pm By Omar Faridi  |  

US Fintech firm Chime recently revealed that they are introducing free cash deposits at Walgreens. Chime has teamed up with Walgreens (Nasdaq: WBA) to provide free cash deposits at 8,500+ locations. That’s “more walk-in locations than you’d have using any bank in the US.,” the… Read More

December 22, 2021 @ 4:11 pm By Omar Faridi  |  

PCI Pal (LON: PCIP), the international provider of secure payment solutions, is working with Talkdesk, the global customer experience solution provider for “customer-obsessed” firms, in order to offer clients with innovative customer service and security capabilities. The firms’ growing customer list reportedly includes Air Business,… Read More

December 22, 2021 @ 11:59 am By Omar Faridi  |  

Mastercard (NYSE: MA) and McDonald’s (NYSE: MCD) have announced an agreement for Mastercard to acquire McDonald’s personalization platform and decision engine company, Dynamic Yield. As mentioned in the announcement, Dynamic Yield’s tech is a valuable addition to Mastercard’s extensive suite of services that assist brands… Read More

December 15, 2021 @ 9:07 pm By Omar Faridi  |  

Alkymi, the provider of data workflow automation solutions, has announced the onboarding of Interactive Brokers Group, Inc., an automated electronic broker that operates “one of the largest electronic trading platforms by volume in the US.” The announcement also mentioned that the company chose Alkymi Data… Read More

November 4, 2021 @ 11:19 am By Omar Faridi  |  

Klarna, the international payments provider and shopping platform, has unveiled its new all-in-one or comprehensive shopping app across Klarna markets. As the app economy grows, today consumers “face an increasingly cluttered and confusing landscape of e-commerce apps – this is frustrating and time-wasting for the… Read More

September 27, 2021 @ 7:49 am By Omar Faridi  |  

UK-based digital bank Monzo notes that clients have been able to pay Direct Debits and “standing orders” from a Pot for a while, and now customers may complete card payments as well  – including via Apple Pay and Google Pay. As explained in a blog… Read More

September 22, 2021 @ 10:22 pm By Omar Faridi  |  

“Alisa”, the voice assistant from Russian tech firm Yandex, is now available for Russia’s VTB Bank (MCX: VTBR). She’ll be able to inform consumers about the products, tariffs and the banking platform’s services. She can also go over loan applications and offer advice or suggestion… Read More

September 13, 2021 @ 1:09 pm By Omar Faridi  |  

Ecommpay, a global payments solution provider and direct bank card acquirer, reveals that it has introduced Timeline, its payment tech designed specifically for the travel sector. As first reported by Finextra, the ready-to-go service can settle payments immediately. It may be integrated via the fully… Read More

September 12, 2021 @ 9:34 pm By Omar Faridi  |  

UK-based Kuflink, a platform that connects borrowers with lenders, by providing a steady flow of accessible finance and competitive interest rates, reveals that new features have been added for September 2021. The Kuflink technology team continued to work to bring updated features for September 2021… Read More

August 28, 2021 @ 10:27 am By Omar Faridi  |  

August is drawing to a close and cooler days might be on their way, however, that “never stops the wheels turning” at digital bank Revolut. As usual, they’ve been working to bring clients the “best possible” experience, and they’ve got some “real fireworks” for customers,… Read More

August 28, 2021 @ 7:45 am By Omar Faridi  |  

Making a high value payment should not feel like a chore or arduous task, according to UK-based digital bank Starling. The Fintech firm writes in a blog post that it should be fairly straightforward and secure, which is exactly what the company aims to offer…. Read More

July 9, 2021 @ 2:51 pm By Omar Faridi  |  

The last generation ONE wallet, a newly-launched mobile wallet by Postbank Bulgaria, a member of the Eurobank Group, is the latest service created with assistance from global tech firm, Software Group . Based on Software Group’s Mobile Wallet platform, ONE wallet is a last-generation high-tech… Read More

June 25, 2021 @ 6:04 pm By Omar Faridi  |  

Doxim, the customer communications management (CCM) and engagement technology provider focused on serving financial and regulated markets, has introduced an omnichannel CCM solution in the UK. Doxim’s CCM has been designed to empower customer experience leaders and business users to own the shift from print… Read More

June 14, 2021 @ 11:01 pm By Omar Faridi  |  

BNY Mellon (NYSE: BK), an American investment banking services holding company headquartered in New York City with over $380 billion in assets, and Saphyre recently revealed that they’ll utilize AI tech to enhance the customer experience while also automating and expediting client onboarding. This partnership… Read More

June 13, 2021 @ 9:10 am By Omar Faridi  |  

The topic of banks vs. Fintech firms has been “another hot one as of late,” the team at Fintech Current notes in an update while adding that with court rulings, the questioning of banking execs on Capitol Hill has been ongoing. And, if you have… Read More

June 12, 2021 @ 7:21 pm By Omar Faridi  |  

Mastercard (NYSE: MA) revealed on Friday (June 11, 2021) that it has finalized its acquisition of Ekata, a provider of identity verification services that assist companies or businesses with making informed decisions when opening online accounts, conducting payments and handling various other digital interactions. Ajay… Read More

June 10, 2021 @ 6:38 pm By Omar Faridi  |  

Active.Ai, a conversational AI platform developed for financial services, and Glia, a provider of digital customer service, have teamed up in order to empower financial institutions with meeting their customers in the digital domain. Through the partnership, Active.ai and Glia will provide conversational AI services,… Read More

June 6, 2021 @ 9:39 am By Omar Faridi  |  

The team at digital bank Revolut notes that being able to work effectively in a digital environment is very important for small businesses. After a year that challenged many SMEs globally to adapt and become more flexible due to the COVID outbreak, everything from customer… Read More