Tagged: cx

June 2, 2021 @ 10:29 pm By Omar Faridi  |  

The team at UnifyID has announced that they’re teaming up with Prove. The UnifyID team notes that ever since they began offering services, they knew or realized that they were only addressing a relatively small piece of the identity problem. They also mentioned that they… Read More

June 1, 2021 @ 10:26 pm By Omar Faridi  |  

Hong Kong-based insurance firm YF Life has partnered with HKBN Enterprise Solutions (HKBNES) in order to offer a Google Cloud-enabled Cantonese voice chatbot. The chatbot will be supporting insurance services and is expected to be introduced in early 2022. The chatbot uses Google Cloud‘s AI… Read More

May 6, 2021 @ 12:17 am By Omar Faridi  |  

OneBanks, the developer of a pop-up kiosk format which can offer in-person banking services on behalf of several different banks and financial services customers, has appointed Andy Willmot,  (the Chief Digital Architect at Lloyds Banking Group) as its Chief Technical Officer. With banks now beginning… Read More

May 2, 2021 @ 3:27 pm By Omar Faridi  |  

The COVID-19 outbreak has led to nationwide lockdowns and other measures being taken to limit in-person contact in order to prevent the further spread of the virus. Many more individual consumers and businesses are conducting transactions online and are trying to avoid visiting physical locations…. Read More

April 29, 2021 @ 3:17 pm By Omar Faridi  |  

Leading digital investment platform Robinhood is facing numerous lawsuits from clients. The Fintech firm’s clients have been complaining about the lengthy delays when it comes to resolving their account issues. These problems have led to many users being unable to access their funds for months,… Read More

April 25, 2021 @ 12:38 pm By Omar Faridi  |  

Frank Rotman, who claims to be a 27+ year Fintech veteran and the Co-Founder of QED Investors, reveals that he talked to a bank executive who was “proud of finally getting to functional parity” with Fintech service providers in “a particular space” that financial tech… Read More

April 22, 2021 @ 10:07 pm By Omar Faridi  |  

Yimba, a FAST (Fintech As a Service Technology) company, and Railsbank, the global Banking-as-a-Service (BaaS) platform, are teaming up to offer clients with products and services that will improve their digital wallet experience with “the likes of Apple Pay, Samsung Pay, and Google Pay.” As… Read More

April 17, 2021 @ 5:17 pm By Omar Faridi  |  

The team at Riskified, provider of an “all-in-one” e-commerce fraud prevention solution and chargeback protection service for “high volume and enterprise merchants,” notes that digital commerce businesses spend most of their budget on “customer acquisition, focusing on getting consumers to hit the ‘buy’ button.” While… Read More

March 24, 2021 @ 11:37 pm By Omar Faridi  |  

Fintech firm Become, an online lending platform for SMEs, has shared insights on what may be considered the “real value” of creating a happy or satisfied customer. According to Become, that really is “the million-dollar” (or now billion-dollar due to inflation) question in the world… Read More

March 20, 2021 @ 10:25 pm By Omar Faridi  |  

The team at SadaPay, a Pakistan-based online payments provider, notes that when products are developed with technology at the “core of the value proposition,” the customer interactions “tend to be digital as well.” As mentioned in a blog post by the Fintech firm, the human… Read More

March 14, 2021 @ 8:59 pm By Omar Faridi  |  

Digital banking challenger 86 400 reveals that it has received 3 awards from RateCity for its Pay and Save accounts, including the Best Bank Account for the product Pay Account, the Best Regular Savers Account for the product Save Account, and the Best Savings Account… Read More

March 14, 2021 @ 3:59 pm By Omar Faridi  |  

Digital banking challenger Revolut confirms that Spring is in the air and it’s “giving us life!” Revolut writes in a blog post that it has been hard at work on its latest updates for clients, and it’s hoping they “put a spring in your step… Read More

March 13, 2021 @ 4:29 pm By Omar Faridi  |  

Ali Ahsan writes in a blog post published by global Fintech firm Circle that the Internet started off in 1969 as a government initiative known as ARPANET. As explained by Ahsan, ARPANET was established to allow researchers to share important information with each other. He… Read More

March 10, 2021 @ 9:45 pm By Omar Faridi  |  

San Francisco-based Blend, which claims to offer market-leading digital lending technology that makes the process of acquiring a loan simpler, faster, and safer, suggests that service providers should make Fintech lending their identity, and not necessarily their “competition.” During the past few years, the digital… Read More

March 8, 2021 @ 9:50 pm By Omar Faridi  |  

Ari Paul, CIO of BlockTower Capital, a company focused on bringing professional trading and portfolio management to cryptocurrency, predicts that we might have 5% of the world owning crypto-assets by the end of this bull run (ahead of Internet adoption back in 2000). $1T+ market… Read More

March 2, 2021 @ 12:35 am By Omar Faridi  |  

Payments platform Adyen (AMS:ADYEN) notes that during times like these, it can be challenging to find the “headspace” to map out business growth plans. Adyen also mentioned that it can be difficult to know where exactly to start. The Fintech firm  thinks that what we… Read More

February 27, 2021 @ 9:48 am By Omar Faridi  |  

US-based digital asset exchange Gemini says it’s committed to providing an “excellent” customer experience. Gemini states that being accessible to their users and “prompt” with their responses to customer support requests or inquiries remains a “top” priority at the exchange. Recently, the company’s customer support… Read More