Tagged: Customer Experience

September 12, 2021 @ 9:34 pm By Omar Faridi  |  

UK-based Kuflink, a platform that connects borrowers with lenders, by providing a steady flow of accessible finance and competitive interest rates, reveals that new features have been added for September 2021. The Kuflink technology team continued to work to bring updated features for September 2021… Read More

August 28, 2021 @ 10:27 am By Omar Faridi  |  

August is drawing to a close and cooler days might be on their way, however, that “never stops the wheels turning” at digital bank Revolut. As usual, they’ve been working to bring clients the “best possible” experience, and they’ve got some “real fireworks” for customers,… Read More

August 5, 2021 @ 9:18 pm By Priyanka Pani  |  

The Bahrain-based open banking platform ila Bank plans to enhance its customer’s overall banking experience with five new features in a contactless environment. The bank has designed the new features after taking customer feedback at various digital touchpoints and customer insights gained through its agile… Read More

July 9, 2021 @ 2:51 pm By Omar Faridi  |  

The last generation ONE wallet, a newly-launched mobile wallet by Postbank Bulgaria, a member of the Eurobank Group, is the latest service created with assistance from global tech firm, Software Group . Based on Software Group’s Mobile Wallet platform, ONE wallet is a last-generation high-tech… Read More

June 25, 2021 @ 6:04 pm By Omar Faridi  |  

Doxim, the customer communications management (CCM) and engagement technology provider focused on serving financial and regulated markets, has introduced an omnichannel CCM solution in the UK. Doxim’s CCM has been designed to empower customer experience leaders and business users to own the shift from print… Read More

June 14, 2021 @ 11:01 pm By Omar Faridi  |  

BNY Mellon (NYSE: BK), an American investment banking services holding company headquartered in New York City with over $380 billion in assets, and Saphyre recently revealed that they’ll utilize AI tech to enhance the customer experience while also automating and expediting client onboarding. This partnership… Read More

June 12, 2021 @ 7:21 pm By Omar Faridi  |  

Mastercard (NYSE: MA) revealed on Friday (June 11, 2021) that it has finalized its acquisition of Ekata, a provider of identity verification services that assist companies or businesses with making informed decisions when opening online accounts, conducting payments and handling various other digital interactions. Ajay… Read More

June 10, 2021 @ 6:38 pm By Omar Faridi  |  

Active.Ai, a conversational AI platform developed for financial services, and Glia, a provider of digital customer service, have teamed up in order to empower financial institutions with meeting their customers in the digital domain. Through the partnership, Active.ai and Glia will provide conversational AI services,… Read More

June 6, 2021 @ 9:39 am By Omar Faridi  |  

The team at digital bank Revolut notes that being able to work effectively in a digital environment is very important for small businesses. After a year that challenged many SMEs globally to adapt and become more flexible due to the COVID outbreak, everything from customer… Read More

June 2, 2021 @ 10:29 pm By Omar Faridi  |  

The team at UnifyID has announced that they’re teaming up with Prove. The UnifyID team notes that ever since they began offering services, they knew or realized that they were only addressing a relatively small piece of the identity problem. They also mentioned that they… Read More

June 1, 2021 @ 10:26 pm By Omar Faridi  |  

Hong Kong-based insurance firm YF Life has partnered with HKBN Enterprise Solutions (HKBNES) in order to offer a Google Cloud-enabled Cantonese voice chatbot. The chatbot will be supporting insurance services and is expected to be introduced in early 2022. The chatbot uses Google Cloud‘s AI… Read More

May 2, 2021 @ 3:27 pm By Omar Faridi  |  

The COVID-19 outbreak has led to nationwide lockdowns and other measures being taken to limit in-person contact in order to prevent the further spread of the virus. Many more individual consumers and businesses are conducting transactions online and are trying to avoid visiting physical locations…. Read More

April 25, 2021 @ 12:38 pm By Omar Faridi  |  

Frank Rotman, who claims to be a 27+ year Fintech veteran and the Co-Founder of QED Investors, reveals that he talked to a bank executive who was “proud of finally getting to functional parity” with Fintech service providers in “a particular space” that financial tech… Read More

April 22, 2021 @ 10:07 pm By Omar Faridi  |  

Yimba, a FAST (Fintech As a Service Technology) company, and Railsbank, the global Banking-as-a-Service (BaaS) platform, are teaming up to offer clients with products and services that will improve their digital wallet experience with “the likes of Apple Pay, Samsung Pay, and Google Pay.” As… Read More

April 17, 2021 @ 5:17 pm By Omar Faridi  |  

The team at Riskified, provider of an “all-in-one” e-commerce fraud prevention solution and chargeback protection service for “high volume and enterprise merchants,” notes that digital commerce businesses spend most of their budget on “customer acquisition, focusing on getting consumers to hit the ‘buy’ button.” While… Read More

March 24, 2021 @ 11:37 pm By Omar Faridi  |  

Fintech firm Become, an online lending platform for SMEs, has shared insights on what may be considered the “real value” of creating a happy or satisfied customer. According to Become, that really is “the million-dollar” (or now billion-dollar due to inflation) question in the world… Read More

March 20, 2021 @ 10:25 pm By Omar Faridi  |  

The team at SadaPay, a Pakistan-based online payments provider, notes that when products are developed with technology at the “core of the value proposition,” the customer interactions “tend to be digital as well.” As mentioned in a blog post by the Fintech firm, the human… Read More

March 14, 2021 @ 8:59 pm By Omar Faridi  |  

Digital banking challenger 86 400 reveals that it has received 3 awards from RateCity for its Pay and Save accounts, including the Best Bank Account for the product Pay Account, the Best Regular Savers Account for the product Save Account, and the Best Savings Account… Read More

March 14, 2021 @ 3:59 pm By Omar Faridi  |  

Digital banking challenger Revolut confirms that Spring is in the air and it’s “giving us life!” Revolut writes in a blog post that it has been hard at work on its latest updates for clients, and it’s hoping they “put a spring in your step… Read More

March 13, 2021 @ 4:29 pm By Omar Faridi  |  

Ali Ahsan writes in a blog post published by global Fintech firm Circle that the Internet started off in 1969 as a government initiative known as ARPANET. As explained by Ahsan, ARPANET was established to allow researchers to share important information with each other. He… Read More