Tagged: Customer Experience

March 10, 2021 @ 9:45 pm By Omar Faridi  |  

San Francisco-based Blend, which claims to offer market-leading digital lending technology that makes the process of acquiring a loan simpler, faster, and safer, suggests that service providers should make Fintech lending their identity, and not necessarily their “competition.” During the past few years, the digital… Read More

March 8, 2021 @ 9:50 pm By Omar Faridi  |  

Ari Paul, CIO of BlockTower Capital, a company focused on bringing professional trading and portfolio management to cryptocurrency, predicts that we might have 5% of the world owning crypto-assets by the end of this bull run (ahead of Internet adoption back in 2000). $1T+ market… Read More

March 2, 2021 @ 12:35 am By Omar Faridi  |  

Payments platform Adyen (AMS:ADYEN) notes that during times like these, it can be challenging to find the “headspace” to map out business growth plans. Adyen also mentioned that it can be difficult to know where exactly to start. The Fintech firm  thinks that what we… Read More

February 27, 2021 @ 9:48 am By Omar Faridi  |  

US-based digital asset exchange Gemini says it’s committed to providing an “excellent” customer experience. Gemini states that being accessible to their users and “prompt” with their responses to customer support requests or inquiries remains a “top” priority at the exchange. Recently, the company’s customer support… Read More

February 15, 2021 @ 9:45 pm By Omar Faridi  |  

Payments platform Adyen (AMS:ADYEN) notes that the COVID-19 outbreak has accelerated consumers’ adoption of digital platforms and services. Technically “timid” grandparents have also become a lot more comfortable with video conferencing in a post COVID world, the Adyen team writes in a blog post. People… Read More

February 14, 2021 @ 8:38 pm By Omar Faridi  |  

London-based Abaka, which improves financial wellbeing by offering affordable financial advice powered by artificial intelligence (AI), notes that companies across different categories and markets aim to deliver the appropriate messages to their target clients, at the best time, using the most engaging channels. Traditional approaches… Read More

January 22, 2021 @ 8:52 pm By Omar Faridi  |  

Los Angeles based Verifi, a company that claims it has been leading the dispute management and payment protection sector for sellers and issuers since 2005, notes that when their platform was first launched, the term “Fintech” was “just gaining traction.” Matt Katz, CEO at Verifi,… Read More

January 12, 2021 @ 10:22 pm By Omar Faridi  |  

A recently published whitepaper from Massachusetts-based International Data Corporation (IDC) and Huawei examines how banking institutions across the globe have been dealing with the COVID-19 outbreak. The paper identifies or recommends the way forward in a post COVID world which is now considered the “new… Read More

November 13, 2020 @ 10:42 am By Omar Faridi  |  

Charles Schwab (NYSE:SCHW) has reportedly created a patent-pending algorithm that aims to enhance the customer experience while making investing more accessible to everyone. The new algorithm has been developed by a team of data scientists that work within Schwab’s Digital Services division, which is focused… Read More

November 1, 2020 @ 8:39 pm By Omar Faridi  |  

Digital Banking Maturity (DBM) is a global accelerator that assists banking institutions with responding to change. Digital Banking Maturity is the largest global digital banking study, offering an extensive “outside-in ’mystery shopper’ assessment of retail banks’ digital channels and furthering discussion about future developments,” according… Read More

October 28, 2020 @ 7:53 am By Omar Faridi  |  

Jose Luis Elechiguerra, Head of Client Solutions at BBVA US (NYSE:BBVA), which is originally a Spanish multinational financial services company based in Madrid and Bilbao, Spain with nearly €700 billion in assets, suggests that banks should “lean on a digital footprint as much as a… Read More

October 25, 2020 @ 8:35 pm By Omar Faridi  |  

Digital commerce platforms with experience-centric models are attractive to investors because of their focus on “long-term value creation,” according to a report from KPMG. Other businesses are also taking advantage of the benefits of experience-centric models, including ridesharing apps, media channels, Edtech companies, healthcare service… Read More

September 28, 2020 @ 9:16 am By Omar Faridi  |  

Sridhar Iyer, the Executive Vice President and Head of Mashreq Neo (the digital banking division launched in 2017), recently noted that the United Arab Emirates (UAE) has one of the highest smartphone or mobile Internet penetrations rates in the world. Iyer claims that the UAE’s… Read More

September 3, 2020 @ 9:15 am By Omar Faridi  |  

The global COVID-19 pandemic has led to significantly more consumers looking for better and flexible payment options, meanwhile, payment card issuers and merchants are focused on providing cardholders with the best choices, control and simplicity at the time of checkout. Payments giant Mastercard (NYSE: MA)… Read More

June 9, 2020 @ 9:45 pm By Omar Faridi  |  

The global COVID-19 crisis has limited the ability of consumers to visit physical bank branch locations to take care of their banking needs or requirements. Customer service departments at banks have seen a dramatic increase in calls from clients who may have many questions and… Read More

May 25, 2020 @ 1:29 pm By Omar Faridi  |  

Many large banks in the United Kingdom appear to be falling behind their all-digital competitors when it comes to providing better overall customer service, which includes the ability to allow clients to quickly open new accounts – according to a recent review performed by Peter… Read More

April 22, 2020 @ 10:30 pm By Omar Faridi  |  

daVinci Payments, a Fintech company that facilitates global corporate payments, disbursements, virtual rewards and offers prepaid cards, has introduced a “Brand Accelerator,” which is a software-as-a-service (SaaS) platform designed to make payments “a seamless branded experience for recipients—from beginning to beyond the point of payment.”… Read More