Tagged: Customer Experience

April 16, 2022 @ 10:26 am By Omar Faridi  |  

Personetics, the international provider of financial data-driven personalization and customer engagement solutions for financial institutions, has announced (what it claims to be) the first suite of “Proactive Cash Flow Management” capabilities “to help banks face the growing competitive, regulatory and consumer requirements to combat overdrafts.”… Read More

April 9, 2022 @ 11:28 am By Omar Faridi  |  

We recently connected with Len Covello, the CTO at Engage People, the loyalty network that enables program members to pay with points (PwP) directly at checkout. Covello talked about the ongoing growth of the loyalty rewards landscape and the opportunity for retailers and financial institutions…. Read More

April 7, 2022 @ 7:50 am By Omar Faridi  |  

Socure, the provider of digital identity verification and fraud solutions, has announced that Dibbs, the real-time, blockchain-enabled marketplace for collectors, “is using the Socure ID+ platform to provide a faster, more accurate collector onboarding experience.” With the accuracy of Socure’s graph-defined identity verification and fraud… Read More

March 27, 2022 @ 6:12 pm By Omar Faridi  |  

The team at Airwallex notes that as the global online sales continue to grow, “so do customer expectations.” Digital wallets such as Apple Pay are “becoming more popular, more secure — and without all the friction, more necessary for eCommerce success.” As noted in the… Read More

March 20, 2022 @ 9:03 pm By Omar Faridi  |  

Having served a key role in the regional cryptocurrency and blockchain sector since 2015, BitOasis claims to have established its reputation as one of the most “trusted” virtual currency trading platforms in the UAE (and MENA region). Being part of a fast-evolving crypto industry, there… Read More

March 2, 2022 @ 9:30 am By Omar Faridi  |  

Since 2016, Mambu and Persistent Systems have reportedly been assisting banking institutions and financial service providers with transforming their products and operations via digital acceleration and Cloud-native banking tech. A digital engineering firm, Persistent is a “strategic” partner of Mambu providing industry and technical expertise… Read More

February 24, 2022 @ 10:17 pm By Omar Faridi  |  

Indian Fintech Unicorn Razorpay notes that it has been serving numerous digital commerce merchants with an intuitive, customer-friendly, and secure checkout experience for over six years. The company claims that its expertise makes them one of the best go-to checkout providers for merchants who want… Read More

February 23, 2022 @ 6:13 pm By Omar Faridi  |  

Within any commerce ecosystem — particularly in digital commerce — chargebacks appear to have become a way of everyday life, according to an update from Verifi. For merchants, chargebacks can be a drain on both time and financial resources. Improved communication between merchants and issuers… Read More

January 14, 2022 @ 8:08 am By Omar Faridi  |  

Software is “changing the world,” according to an update from UK Fintech Modulr. Modulr writes in a blog post that thanks to Cloud computing and the rise of SaaS (Software as a Service), businesses are now “powered by virtual services rather than having to invest… Read More

January 8, 2022 @ 8:27 pm By Omar Faridi  |  

The team at UK Fintech Modulr has done some research in order to find out what “makes paying passengers leave, and what makes them come back.” As noted in a blog post by Modulr, digital transformation has “been on the collective agenda for years.” It’s… Read More

January 7, 2022 @ 2:27 am By Omar Faridi  |  

If you’ve sent or received a payment from a friend or family member, you might have used either Zelle or Venmo to complete the transaction. These Fintech payment services enable consumers to send and receive local personal payments easily, with simply an email address or… Read More

January 4, 2022 @ 8:43 am By Omar Faridi  |  

Fintech Modulr, which supports a new digital payment account for businesses and is specifically building services for companies needing a faster, easier and more reliable way to move money, notes that when they analyzed the results from their Digital Now survey (looking at consumer “attitudes… Read More

December 29, 2021 @ 6:02 am By Omar Faridi  |  

The team at Fintech Blend notes that as humans, we can’t help but to “celebrate and feel positive in the moments when we finish a task productively.” And yet, for many consumers (and lenders), the completion of the mortgage journey “can still feel somewhat underwhelming,”… Read More

December 26, 2021 @ 10:17 pm By Omar Faridi  |  

US Fintech firm Chime recently revealed that they are introducing free cash deposits at Walgreens. Chime has teamed up with Walgreens (Nasdaq: WBA) to provide free cash deposits at 8,500+ locations. That’s “more walk-in locations than you’d have using any bank in the US.,” the… Read More

December 22, 2021 @ 4:11 pm By Omar Faridi  |  

PCI Pal (LON: PCIP), the international provider of secure payment solutions, is working with Talkdesk, the global customer experience solution provider for “customer-obsessed” firms, in order to offer clients with innovative customer service and security capabilities. The firms’ growing customer list reportedly includes Air Business,… Read More

December 22, 2021 @ 11:59 am By Omar Faridi  |  

Mastercard (NYSE: MA) and McDonald’s (NYSE: MCD) have announced an agreement for Mastercard to acquire McDonald’s personalization platform and decision engine company, Dynamic Yield. As mentioned in the announcement, Dynamic Yield’s tech is a valuable addition to Mastercard’s extensive suite of services that assist brands… Read More

December 15, 2021 @ 9:07 pm By Omar Faridi  |  

Alkymi, the provider of data workflow automation solutions, has announced the onboarding of Interactive Brokers Group, Inc., an automated electronic broker that operates “one of the largest electronic trading platforms by volume in the US.” The announcement also mentioned that the company chose Alkymi Data… Read More

November 4, 2021 @ 11:19 am By Omar Faridi  |  

Klarna, the international payments provider and shopping platform, has unveiled its new all-in-one or comprehensive shopping app across Klarna markets. As the app economy grows, today consumers “face an increasingly cluttered and confusing landscape of e-commerce apps – this is frustrating and time-wasting for the… Read More

September 27, 2021 @ 7:49 am By Omar Faridi  |  

UK-based digital bank Monzo notes that clients have been able to pay Direct Debits and “standing orders” from a Pot for a while, and now customers may complete card payments as well  – including via Apple Pay and Google Pay. As explained in a blog… Read More

September 22, 2021 @ 10:22 pm By Omar Faridi  |  

“Alisa”, the voice assistant from Russian tech firm Yandex, is now available for Russia’s VTB Bank (MCX: VTBR). She’ll be able to inform consumers about the products, tariffs and the banking platform’s services. She can also go over loan applications and offer advice or suggestion… Read More