Consumer Financing Study: Digital Engagement Key to Client Satisfaction, Lowering Cost to Serve
With macroeconomic conditions continuing to make it difficult for auto lenders to maintain or increase profitability, all eyes have “turned to digital channels as the most cost-effective and efficient means to do so.” According to the J.D. Power 2023 U.S. Consumer Financing Satisfaction Study, released… Read More
Read more in: Global, Fintech, General News | Tagged consumer behavior, Customer Experience, cx, digital technology, digital transformation, digitalization, insights, J.D. Power, jdpower, research, Research Report, Research Study, united states, us